Easy & fast wasnt even expecting to buy but deal un resistable
I confirmed the availability of the car and lease price over the email and phone with the sales person. I called him 2 hours before leaving to dealership to confirm availability and when I got there they have a car ready for me with different specification. They apologized and tried to get another car from another dealership while I waited for 3 hours but they couldn't. They found another car 3 days later with higher price. When I was ready to sign the lease, sitting before the finance person, the store manager stepped in and insisted I say I am happy with their service. If not, he prefers not do business with unhappy customers. Therefore, I would have to go back home for the second time without the car. They should have told me about this policy when they asked me to come over to their dealership.
Take the time to make appts instead of having this walk in policy. I and nobody else believes that this policy is going to change and you could care less about the ripple effect it has on your customers well being.
Their customer loyalty rep called me after a few weeks and explained this situation. She said she will talk to the manager and apologized for the experience.
Don't talk to anyone in private. They can be very unprofessional n rude.
Now the service manager shows up to speak with me about my "free oil change"... my mistake, he asked me to his desk where it was private. He then says after listening to me with a blank look on his face because he already knew all of my complaints, "why should we do anything to help you since you went on the internet and gave us a bad review?" Seriously!!!! I said, because I could go out on the lot and picket you n you could lose a customer. His answer, "Go right ahead." And so I did!
So very disappointed, bothered that I had to find coverage for my patient and really upset that I am out $100.
Today billy got me into my 2016 Nissan Rogue . After a bad experience at Toyota , billy came right out and helped me . Showed me what they had and was brutally honest about everything ! I liked him from the start ! He was real and not just an average salesman. They worked with me and what I had and got me off the lot today with excatly what I wanted !! Him and "the walking calculator as billy called him ( didn't catch him name ) they were both amazing !!! And the finance manager got me an even better deal ! I was very pleased with Nissan of Antioch today ! Thank you guys!
I then showed up at Nissan, waited 15 min in the service line and finally a young man comes to my vehicle n says, can I help you. Yes, I'm here for an oil change. He says, we can't do it now, but I can schedule you an appt. I said, no, the guy said come over n I do not need an appt. This is Monday at 2:45. First of all, I rearranged my schedule, I cannot come Wed n Thurs because I have movers scheduled. He says I can schedule you tomorrow, well yeah but I've already scheduled other appts since I knew I rearranged my schedule today for the oil change.
So now I have an appt for tomorrow and I'm out $100, because I have had to cancel the next day appts.
I phoned Nissan Service n told them I would be moving out of town and would like to have an oil change. The man said, come on in. I said, oh, I don't need an appointment? He said, no. So because I am working, I rearrange my schedule which was quite difficult because I take care of an elderly woman.
So I get to follow up on my review! I got an apology. First of all, the only reason I'm at Nissan for a "free" oil change is because they messed up when I bought the vehicle. I was asked to come back in and rewrite a check and sign a form because they could not find my paperwork. The check was for $18,000. So yeah, my gas n my time was for their convenience. And now for my "free" oil change, I get an apology and sincerity that as they move forward they will do their best to ensure this doesn't happen or whatever!
Had an amazing experience purchasing my first car with Miguel Santuario. He made the whole experience fast and easy. He showed excellent customer service and I am grateful to have worked with him. I highly recommend seeing Miguel for all your new car needs
On another note, when I arrived, I heard another customer complaining to a service man there that she gave a rating of 1 because of the service manager being rude n no help. The young service tech said oh no that's not him, he's not in today n he's a really good guy. That was a lie because it was the same Service Manager that I then dealt with.
The young girl who scheduled me for the appt, explained that yes, they take walk ins, but it's also done by appts. Well why didn't the first man that I spoke to just schedule me to ensure I could get in?
Overall it was a terrible car buying experience. I am not going to this dealership again.
Are you kidding me?? This place has been in business for I don't know how long and you can bet this has happened hundreds of time! Sure walk ins are welcome! Why??? Because they don't want to chance losing any money..BUT..if their customers lose money, they will be sure to give you a sincere apology!! Bad Business!! Just not right!!
Update: I went back for my "free oil change" that they gave me for having lost my $18,000 check. The service guy came to me to say I owed $23 or thereabouts! Once again unhappy, a young woman in charge of appeasing customers, tried to apologize by saying they would review their policies about walking, etc. I say, come on cause really you're not going to do that because that would cost you to lose money n you've been in business for many years n basically you just want to appease me n have me go away. She asked to speak with me privately. I said, no, here is fine.
Great Sales staff thank u Carlos & Yogi Dora & I are very happy with new Rogue
Antioch Nissan is a US Car Dealer based in Antioch, California. Antioch Nissan is located at 1831 Auto Center Dr, Antioch, CA 94509, USA.
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