We looked everywhere for a sign that said "will be back at x time" but literally, the place was open, operating.... but nobody was working. We checked online and our movie started 10 minutes ago.... so obviously they're open for the day (because we could purchase pre paid tickets). We finally left after 45 minutes or so. These people don't have a hard job.
How on earth are people saying this theater is clean? This may be the nastiest place, let alone theater, I have ever set my feet in! I feel like I am going to get lice or scabies every visit! As a matter of fact, I am glad the staff is super rude, because now I have a reason to go to a clean theater. The cheap prices were keeping me coming, but the awful management is making me go! I wonder if their corporate has any idea of how many cockroaches have taken up residency here? I am sure they have plenty to eat during the films since the staff NEVER cleans in between, under or around the seats. I have found so much trash that I could fill a landfill! My husband, kids and I observed how they clean, when the girl saw us watching her, (our movie was to start in 2 minutes, and she had just entered after we complained that no one had came in to clean yet) she told us to leave she wasn't done cleaning. All she was doing was pushing the trash under the seats! She didn't even come out with any trash bags when she told us we could take our seats. Oh and the previews already began. We almost missed the start of our movie because all the employee's hang out in the break room instead of working. We watched over 10 "workers", use the term loosely, it is deserved, and none of them went into the theaters to clean. They all just came out after the girl was finished. Funny, most jobs don't let the entire staff take a break at the same time. I guess at this AMC quality and cleanliness are not a priority, or even a thought! I don't believe I will ever return. I would rather wait and rent then give this trash heap anymore of my money. I can buy my own popcorn, drinks and treats and watch it on my surround sound and 65 inch tv! It is almost the same, but better! I don't have to pay a fee to get treated like trash and also sit in it!
I had an altercation with the manager because she refused to give us our 3D glasses even though we've presented proof of purchase. I asked for her name many times to report her but she wouldn't give it to me. Not only did we miss seeing the movie, they didn't give us a refund. I called AMC's customer service to complain but they wouldn't refund my money either. What a way to treat a paying customer.
A friend and I went to AMC with the plan to watch a movie that would be starting in 30 minutes. Well, we get to the line (of a man and his kids) and he looked impatient. We waited for 20 minutes. Outside. Wondering where in the hell the person to help us purchase tickets is. To add, there was a manager outside sweeping and as soon as the guy in front of us asked her "Can you help us?" she darted back inside. The doors to the theater are locked. Best part-- multiple employees were walking by and watching as we gave them confused looks. No response. No friendly "hey, we're on lunch come back in 10!"
This movie theater has 16 screens for their movies. The staff is very friendly and accommodating! We had a minor issue with one of the movie we had seen and they gave us free movie passes good for any movie! Also, they have a free membership card that gives you a good sized discount on movie tickets and food from the concession stand...any size popcorn gets free refills. Call me picky but the seats do not recline. Otherwise I would have given it 5 stars.
The movie theater isn't all that either. The place smells like stale popcorn, and the seats are old. It's messy. If you have the time, go to Maya Cinemas instead. Their interior is clean, well-detailed and the seats recline--they're soft and really nice.
There's a lot of people who go to this theater and don't know how to be quiet. People on their phone with a bright screen constantly talking. Prices are cheaper than the Brentwood location, but I wouldn't go to an opening weekend movie here ever again
Amc Classic Deer Valley 16 is a US Movie Theater based in Antioch, California. Amc Classic Deer Valley 16 is located at 4204 Lone Tree Way, Antioch, CA 94509, USA.
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