Brentwood office provides horrible customer service. Uniformed about policies. Came in from WA and was told a major CC was mandatory. Never once was told this. In fact I was told a bill and auto insurance would do. Flew in and was totally screwed. That is not ok! And they did nothing to make up for it. I will never use enterprise again. And I will tell anyone and everyone that will listen to do the same
When I returned the vehicle on the 23rd I received the same great service. In the past 7 years of renting cars at this location I have had nothing but courteous service.
The time I get upgraded to an Escalade at a fraction of the cost, I'll give a full 5 star rating. Ha!
I rented a vehicle from the Antioch 10th office and I got excellent service from the staff there on Oct. 4th. I was upgraded in vehicles at a very favorable rate, and the car I got, a Nissan Rogue, was very clean, and performed well with no problems.
First off I couldn't use my reward points for some reason because I didn't add them on to my new rental I scheduled online. They said they could not use them in the office which is silly. When I talk to them they never mentioned I need two forms of ID credit card insurance card. After that bump in the road, they told me I could return the car to any enterprise in the area. When I advised the Antioch office I would be returning the car to the Brentwood office they told me there was a $50 charge. Needless to say I was irritated. When I told them they never mention that, they waived the fee. Enterprise is a very good company but they need to inform the customers of the documentation that they will require to rent a car and also inform them I have a $50 fee if they return the car to another local office. Other than that I'm very happy with the car. I also had to extend the rental to a day-to-day basis, they were very good about that over the phone.
The staff is helpful and professional.(tm) They will go the extra mile so you could drive those miles in conference!
My experience with Enterprise rental was GREAT !!! up until we received the car , once on freeway the car was all over the freeway. We tried to switch it out but none of the other stores had cars available. So I dealt with what I had it was too late to go back. Once returning I spoke with the lady about the issue she knew exactly what I was talking about and what I had experienced and kindly gave me a 15% off the next rental for risking my family life
Enterprise Rent A Car is a US Car Rental based in Antioch, California. Enterprise Rent A Car is located at 1501 W 10th St, Antioch, CA 94509, USA.
Please contact with Enterprise Rent A Car using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Enterprise Rent A Car opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.